Who can be an Authorized Representative?

A person applying for Medicaid or a beneficiary can choose someone they trust with their protected health information (PHI) to be their AR. The person applying must understand the kind of information their AR is allowed to see and discuss on their behalf before deciding who to choose.

For minors in the custody of a NC County Child Welfare Agency, the Child Welfare Director will be the AR first, then assign an AR for child.

We take calls 8 a.m. to 5 p.m., every Monday to Friday except for State holidays

We want to hear from you:

Tell us about your experience with this website, and how we could make it better.

Tell us about your experience with your health plan, including your ability to access and change it.

Important dates:

• Sept. 18, 2024, from 2 to 3 p.m. – NC Medicaid Ombudsman: Monthly Interactive Update (Click here to learn more.)
• Oct. 7, 2024, from noon to 1 p.m. – “Meet the Plan” webinar series in English with Alliance Health (Click here to learn more.)
• Oct. 14, 2024, from noon to 1 p.m. – “Meet the Plan” webinar series in Spanish with Alliance Health (Click here to learn more.)
• Oct. 16, 2024, from 2 to 3 p.m. – NC Medicaid Ombudsman: Monthly Interactive Update (Click here to learn more.)

Tailored Plans started July 1. Member Welcome Packets and ID Cards are being mailed now and members should receive their packets soon. More information can be found Here.